General FAQs
Do you guys sell wholesale / have a trade program?

Absolutely! We have a program in place. Fill out the intake form located here and someone will get back to you!
You mention feeding children in the community, how does that work?

We partner with local charities to donate a portion of each sale. We are firm believers in supporting the local community and ensuring everyone has food on their plate. If you are a charity and would like to collaborate, send us a note at Hello@gatherround.com and we will get back to you!
I am an influencer and would love to do a partnership!

We partner with plenty of creatives, tastemakers, at home chefs, and foodies! Send us a note at Hello@gatherround.com and we will get back to you.

Product Questions
Are your products free from harmful chemicals?

Our products are compliant with FDA and props 65 standards and are free from leachable lead and cadmium.

Why is there variation in the finish?

Our product is hand crafted. Due to the inherent organic nature of the mature subtle blemishes in shape and glaze might be noticeable.
Can I use your ceramics in my dishwasher? Microwave?

Yes, our products are 100% microwave & dishwasher safe.
Do your ceramics scratch?

All matte and semi-matte ceramics are susceptible to temporary marks after heavy use. These can be removed easily with a gentle cleanser such as Bar Keepers Friend. 

Shipping
How much is shipping?

Shipping is a flat $10 for all orders under $100. For orders over $100, shipping is free. For Alaska and Hawaii, we charge a flat $45.
When can I expect my order?

We ship every Monday, Wednesday and Friday via FedEx Home Delivery so that means your order includes delivery on Saturdays! Depending on your zipcode, it should take no longer than 5 days from date shipped to deliver.
Where do you ship?

We ship to the entire US. For orders to AK & HI, we apply a $45.00 shipping & handling fee.
What if my products arrive damaged or broken?

While we take precautionary measures to ensure product is packed in a manner that would prohibit breakage, we aren't the FedEx driver. If anything arrives broken or damaged reach out to us at Hello@gatherround.com and will take care of you!

Returns and Exchanges
What is your return policy? How do I return my products?

We will happily accept returns within 30 days of receiving your product. Please use the original shipping materials and box for returns. Reach out to us at Hello@gatherround.com and we will happily assist you with your return.